Insurance & Payment Options

Comprehensive coverage information and flexible payment solutions to make quality mental health care accessible to everyone.

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Insurance Coverage

Accepted Insurance Plans

We partner with leading insurance providers to make mental health care accessible to our community.

Currently Accepted

Blue Cross Blue Shield

HMAA

UHA

Aloha Care

United Healthcare

Cigna

Humana

Aetna

Optum

Coming Soon

Ohana Health Plan

Arriving December 2025

Currently Not Accepting

At this time, we are not able to accept Kaiser Permanente or TriWest.

We truly value our community and hope to expand our insurance partnerships in the future—please check back for updates.

Self-Pay Options

Affordable Self-Pay Rates

If you do not have insurance or your plan is out-of-network, we offer self-pay rates to make accessing mental health care straightforward and transparent.

Clear, Upfront Pricing

No hidden fees or surprise bills. You'll know exactly what to expect before your appointment.

Flexible Payment Options

Full payment due at time of service, with customized payment plans available on a case-by-case basis.

Sliding Scale Available

Sliding scale rates may be available based on financial need. We work with you to ensure access to care.

Personalized Support

We understand that financial circumstances vary and will work with you to find the best solution for your needs.

Coverage Verification

Find Out If Your Insurance Covers Your Care

Not sure if your plan covers our services? We can check your benefits before your first visit and explain your mental health coverage in clear, simple terms.

Please note: This is a courtesy verification and not a guarantee of payment. Your insurance plan makes the final determination when your claim is processed. You are responsible for any amounts not covered, including copayments, deductibles, coinsurance, non-covered services, and Hawaiʻi General Excise Tax (4.712%).

Coverage & Costs

We confirm your:

Eligibility and active coverage
Coverage for psychiatric/mental health services
Copays, coinsurance, deductibles, and out-of-pocket maximums
Prior authorization or referral requirements
In-network vs. out-of-network status

What We'll Need

To verify your coverage, please provide:

Full legal name and date of birth
Member ID, group number, and front/back of insurance card
Subscriber info (if you're not the primary member)
Consent for us to contact your insurance plan
Completed intake paperwork

Important to Know

Key things to keep in mind about your coverage and payments:

Late-cancel and no-show fees are not covered by insurance
You're responsible for any costs your insurance doesn't cover
We keep a credit card on file and may process estimated amounts 24–48 hours before or after claim processing
Good Faith Estimate available for uninsured or self-pay patients

Financial Assistance

Making Care Accessible for Every Patient

We believe cost should never be the sole reason someone cannot receive mental health care. If you are facing financial challenges, we offer options to help make treatment more affordable.

Step 1: Request Application

Contact our office to request a financial assistance application and learn about available options.

Step 2: Provide Documentation

Submit income documentation such as recent pay stubs or tax returns. Our staff will guide you through what's needed.

Step 3: Review & Approval

Our team reviews your application and notifies you of eligibility and any adjusted rates or payment arrangements.

Confidential Process

All financial information is kept strictly confidential and used only to determine eligibility for assistance.

Have Questions About Insurance or Payment?

Our patient care coordinators are here to help navigate insurance coverage and payment options.